A straight forward job where there is no network upgrade required takes about 30 days providing your electrician has your service cable installed to the correct standard. Anything more complex can take 4-6 months.

An application fee of $100 (incl GST) is required before your application is processed.

You can pay the application fee by eftpos at our Kerikeri office, or by online banking into account number 02-0332-0011638-00 using your name as the payment reference. We do not accept credit card payments.

Field work will not be undertaken while we are in COVID Alert Level 3 or 4. This may cause delays with the completion of your work. Once we move back to alert level 2, there will be a backlog of jobs to complete. We apologize for the delays and any inconvenience this may cause.

New Connection Process V2 090821

Residential connection application

Company/personal information
If different from above
If different from above
Site details
Electrical contractor
Connection details
Upload an image or sketch showing the location of your property identifying: - the location of your property - where electricity supply is required - property boundaries - nearby road names - direction of nearest township - any other useful landmarks

Click here to read the terms

Your application will be processed once we have received the $100 application fee.

Downloadable forms

Related FAQs

What’s the difference between a Lines Network Company and an Energy Retailer?
Top Energy is your local lines network company, which distributes Transpower transmitted electricity to your home or business, in a set geographic area. Top Energy is responsible for the local network of power lines, poles, underground cables and other electrical equipment which is managed and maintained so that your supply is as reliable as possible. Energy Retailers (such as Contact Energy, TrustPower and Mercury Energy) actually sell you the electricity you use. Your power account includes the fee charged to your Energy Retailer by Top Energy for its services and those of Transpower.
If you are upgrading your existing supply you need to apply to connect to Top Energy’s network first. See our 'Alter my power supply' page for more information. If you are moving into an existing property you can contact any of the Energy Retailers directly.
If the application is to connect the electricity supply to a house or other straightforward installation and suitable network is available then your application should be approved within 2-4 working days. The time for the design to be completed and priced, the power consumer contribution quotation to be sent and accepted and the construction work to take place may vary , but typically be between 4-12 weeks.
An ICP (Installation Control Point) Number is a unique number that identifies an individual metering point, at a property’s street address. If you change your Energy Retailer your customer and account number will change, but your ICP Number will always stay the same. Using this unique ICP Number means your electricity supply should not be confused with any other. Top Energy will assign your ICP Number and when you select your Energy Retailer, they will ask you for this number.
Its part of the new Connection process. This is requested by your Retailer once you have advised them of your ICP number.
Top Energy power consumers have over the years paid for the existing electrical network. It is not reasonable that they also pay toward the cost of connecting new customers to this network. Power consumers with new connections are therefore required to contribute on a ‘user pays’ basis for the cost of connecting them to the Top Energy network.
No. The capital contribution required for new connections is rebated to take into account the ongoing value of those new assets to Top Energy which is paid for through your power account. A capital contribution is required because the cost of the cables, transformers, pillars and any switchgear required for a new connection is often far greater than the ongoing revenue collected by Top Energy from a new power consumer.
Once Top Energy receives ownership of any new reticulation we take permanent responsibility for managing, controlling, maintaining and ultimately replacing those assets in the future.
Only when the Top Energy Application for Network Connection Form is approved, the metering is installed, all Top Energy endorsements are complied with, the service main is connected and the electrical compliance completed, will the installation be livened.
Installation changes that are classed as an increased load to supply are: An increase in the number of phases (e.g. single phase to three phase) OR An increase in the required connection fuse rating (e.g. 60A to 100A) OR Any additional meter and/or controlled load/relay OR Any significant increase in load within the installation

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