Residential connection

Residential connection

Find out the process and apply for a new residential connection for your new build.

Apply now
Subdivision

Subdivision

Apply for consent, or to connect your consented subdivision to the Top Energy network

Apply now

As well as being able to work with you directly, we also have approved contractors to support you with any works required on our network.

Our approved contractors who have undertaken training to safely install new assets, lines, or cables connected to our network.

When you want to undertake new connections or alterations around our network via an approved contractor, we’ll need to know so we can inspect and liven your connection, this will be arranged by your contractor.

New Connection and Subdivisions

Northland Power Services
Phone 021 195 6099
admin@northlandpowerservices.co.nz


Northpower Contracting
Phone 0800 667 847
Apply online here

Related information

Upgrade or change my power supply

Move, change or repair your power supply

Apply now

Commercial or industrial connection

Connect your new building for business

Apply now

Distributed generation

Need a connection with solar or wind generation?

Apply now

Capital contributions

The network charge on your quote explained

Find out more

Related FAQs

What’s the difference between a Lines Network Company and an Energy Retailer?
Top Energy is your local lines network company, which distributes Transpower transmitted electricity to your home or business, in a set geographic area. Top Energy is responsible for the local network of power lines, poles, underground cables and other electrical equipment which is managed and maintained so that your supply is as reliable as possible. Energy Retailers (such as Genesis Energy, Meridian Energy and Contact Energy) actually sell you the electricity you use. Your power account includes the fee charged to your Energy Retailer by Top Energy for its services and those of Transpower.
If you are upgrading your existing supply you need to apply to connect to Top Energy’s network first. See our 'Alter my power supply' page for more information. If you are moving into an existing property you can contact any of the Energy Retailers directly.
If the application is to connect the electricity supply to a house or other straightforward installation and suitable network is available then your application should be approved within 2-4 working days. The time for the design to be completed and priced, the power consumer contribution quotation to be sent and accepted and the construction work to take place may vary , but typically be between 4-12 weeks.
An ICP (Installation Control Point) Number is a unique number that identifies an individual metering point, at a property’s street address. If you change your Energy Retailer your customer and account number will change, but your ICP Number will always stay the same. Using this unique ICP Number means your electricity supply should not be confused with any other. Top Energy will assign your ICP Number and when you select your Energy Retailer, they will ask you for this number.
Its part of the new Connection process. This is requested by your Retailer once you have advised them of your ICP number.
Top Energy power consumers have over the years paid for the existing electrical network. It is not reasonable that they also pay toward the cost of connecting new customers to this network. Power consumers with new connections are therefore required to contribute on a ‘user pays’ basis for the cost of connecting them to the Top Energy network.
No. The capital contribution required for new connections is rebated to take into account the ongoing value of those new assets to Top Energy which is paid for through your power account. A capital contribution is required because the cost of the cables, transformers, pillars and any switchgear required for a new connection is often far greater than the ongoing revenue collected by Top Energy from a new power consumer.
Once Top Energy receives ownership of any new reticulation we take permanent responsibility for managing, controlling, maintaining and ultimately replacing those assets in the future.
Only when the Top Energy Application for Network Connection Form is approved, the metering is installed, all Top Energy endorsements are complied with, the service main is connected and the electrical compliance completed, will the installation be livened.
Installation changes that are classed as an increased load to supply are: An increase in the number of phases (e.g. single phase to three phase) OR An increase in the required connection fuse rating (e.g. 60A to 100A) OR Any additional meter and/or controlled load/relay OR Any significant increase in load within the installation

Latest news

Published 01/07/25

Strong financial performance for Top Energy amidst disruption and uncertainty

The Top Energy Group has delivered a strong result for the 2024/2025 financial year.

keep reading
Published 16/06/25

Keep warm and save on power this winter

Kia mahana, kia penapena anō i tō utu hiko i tenei hōtoke.

keep reading
Published 19/05/25

Continue investing in a reliable power future

E penapena tonu ana te āpōpo a mau mārika ai te hiko

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Published 07/04/25

New Trustees appointed to the Top Energy Consumer Trust

Ann Court has been appointed for a four-year term

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Upgrade or change my power supply

Upgrade or change my power supply

Upgrade or change your electricity supply

Apply now
Get electrical work done

Get electrical work done

Dear Customer, due to a significant software upgrade project currently underway, we will likely not meet the posted response timeframes for customer applications, designs, phone calls, and emails. We will continue to do our best to respond as quickly as possible however, during this time, our expected response times will increase to: 20 working days for Customer-Initiated Work Applications7 working days for phone calls and email queries We expect to be back to normal business timeframes by late August / early September and we thank you for your understanding during this period. Use this form if you want to repair, maintain, move or remove your privately owned electricity supply and equipment, or if you want to request a move of Top Energy lines or equipment.

Find out more