Report a fault

Report a fault

If you see fallen power lines or dangerous sections of network please phone us on 0800 867 363

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Send feedback

Send feedback

Provide feedback and find out about the formal complaints process.

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Related information

Get a service

Digging, working near lines or transporting oversize loads?

Apply now

Get connected

Connect your new build to electricity.

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Trees and lines

Understand your responsibility around trees close to power lines.

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Line ownership

Do you know which part of the electricity line you own?

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Latest news

Published 03/12/25

Kaikohe Substation back to normal

Commissioning of the replacement switchboard panel at Kaikohe Substation has been completed successfully.

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Published 02/12/25

Look up and look out for powerlines this summer

Ā te raumati nei kia mataara koe ki ngā taura hiko

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Published 13/11/25

A tough week for the Far North’s power

and what was happening behind the scenes

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Published 11/11/25

Top Energy electricity consumers to receive $3.4 million

Ko te whiwhi ngā kiritaki o Top Energy i te $3.4 miriona tāra

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Sponsorship

Sponsorship

Find out more about how we work within the Far North community to help create a healthy and prosperous region

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Safety

Safety

Find out more about building near lines, and electricity safety around your home

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