Report a fault

Report a fault

If you see fallen power lines or dangerous sections of network please phone us on 0800 867 363

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Send feedback

Send feedback

Provide feedback and find out about the formal complaints process.

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Related information

Get a service

Digging, working near lines or transporting oversize loads?

Apply now

Get connected

Connect your new build to electricity.

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Trees and lines

Understand your responsibility around trees close to power lines.

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Line ownership

Do you know which part of the electricity line you own?

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Latest news

Published 13/11/25

A tough week for the Far North’s power

and what was happening behind the scenes

keep reading
Published 11/11/25

Top Energy electricity consumers to receive $3.4 million

Ko te whiwhi ngā kiritaki o Top Energy i te $3.4 miriona tāra

keep reading
Published 07/11/25

Kaikohe Substation - Outages Information Updates

The 33kV line to Mount Pokaka was damaged by a tree cutting supply to around 23,000 customers

keep reading
Published 06/10/25

Keeping trees out of powerlines

Kia tiakina ngā taura hiko i ngā rākau

keep reading
Sponsorship

Sponsorship

Find out more about how we work within the Far North community to help create a healthy and prosperous region

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Safety

Safety

Find out more about building near lines, and electricity safety around your home

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