Report a fault

Report a fault

If you see fallen power lines or dangerous sections of network please phone us on 0800 867 363

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Send feedback

Send feedback

Provide feedback and find out about the formal complaints process.

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Related information

Get a service

Digging, working near lines or transporting oversize loads?

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Get connected

Connect your new build to electricity.

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Trees and lines

Understand your responsibility around trees close to power lines.

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Line ownership

Do you know which part of the electricity line you own?

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Latest news

Published 22/01/26

Helping our tamariki stay safe in the water

E tiakina ana ā tātou tamariki kia haumaru i te wai

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Published 19/01/26

Asking the Big Questions

Every year Top Energy awards $10,000 to an aspiring engineer intending to study engineering at University.

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Published 15/01/26

Top Energy to Double Solar Export Limits

Top Energy will increase its solar export limit to 10 kW per installation from 1 April 2026.

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Published 03/12/25

Kaikohe Substation back to normal

Commissioning of the replacement switchboard panel at Kaikohe Substation has been completed successfully.

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Sponsorship

Sponsorship

Find out more about how we work within the Far North community to help create a healthy and prosperous region

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Safety

Safety

Find out more about building near lines, and electricity safety around your home

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