Look out for your Lines Discount on power bills from May

For most customers this will appear on your bill with a May date. If it doesn’t appear as a discount line on your bill by June, please check with your electricity retailer.

If you: • get a monthly bill by email or post your Top Energy discount is credited to your account by your electricity retailer and this will appear on your bill. • have a Direct Debit Payment, your Top Energy lines charge discount is credited to your account by your electricity retailer and this will appear on your bill. Your power bill is lower, and less cash than usual will be taken from your account. • pay by Automatic Payment, your Top Energy lines charge discount tops up your account and, depending on your retailer, you may be free to choose to reduce the amount you pay at each instalment or put a stop to it for a while. • have a pre-paid electricity account, your Top Energy lines charge discount tops up your account. Next time you call your retailer or pop into the Post Office, check your balance and choose whether or not to make your usual payment.

We don’t reduce the lines portion of your bill, as your electricity retailer has no obligation to pass on lines cost reductions.

If you were connected to the Top Energy network on 31 March 2023, you should contact the electricity retailer that you had the account with on that date.

It must be that your neighbour has more than one electricity account and connection point.

Yes

Only if you claim your electricity payments as a business expense in your tax return.

Yes. $217.39 + GST of $32.61 = $250

You should call your electricity retailer and they will arrange a payment or offset against future bills.

Discounts are paid through electricity accounts and it is the account holder on 31 March who gets the discount.

Discounts are paid through electricity accounts and it is the account holder on 31 March who gets the discount. It’s possible that you will qualify for a lines charge discount from the lines company in your new region.

Contact Top Energy on 0800 867 363 or email feedback@topenergy.co.nz to engage our complaints process.