You are eligible for the Top Energy discount if you were connected to the Top Energy network and your name is on the bill on 31 March 2022, and you have used more than 1 kilowatt hour (kWh) of power between 01 April 2021 – 31 March 2022.
To receive the full $250, you have to have used over 1,130 kWh.
If you have used between 1 and 1,130 kWh, you will receive a minimum of $57, and the total dollar amount will increase depending on your kWh power consumption.
If you were not connected on 31 March 2022, you won’t be eligible for the discount.
Top Energy sends this discount to your electricity retailer in April.
For most customers this will appear on your bill with a May date. If it doesn’t appear as a discount line on your bill by June, please check with your electricity retailer.
In November 2019 we paid a $200 Discount for the period 01 April 2019 – 31 March 2020.
In June 2020 we paid a $250 Discount for the period 01 April 2020 – 31 March 2021.
This payment was brought forward to help with those financially struggling due to COVID-19.
We assessed if anyone would have received a higher amount if we hadn’t brought the payment forward and paid any balance to those who would have otherwise been worse off in May 2021.
Around 2700 consumers received a small top-up in May 2021.
In May 2022 we will pay a $250 Discount for the period 01 April 2021 – 31 March 2022.
Previously the discount has been paid for power consumed in a period both before and after the payment date.
If you:
• get a monthly bill by email or post your Top Energy discount is credited to your account by your electricity retailer and this will appear on your bill.
• have a Direct Debit Payment, your Top Energy lines charge discount is credited to your account by your electricity retailer and this will appear on your bill. Your power bill is lower, and less cash than usual will be taken from your account.
• pay by Automatic Payment, your Top Energy lines charge discount tops up your account and, depending on your retailer, you may be free to choose to reduce the amount you pay at each instalment or put a stop to it for a while.
• have a pre-paid electricity account, your Top Energy lines charge discount tops up your account. Next time you call your retailer or pop into the Post Office, check your balance and choose whether or not to make your usual payment.
If you were connected to the Top Energy network on 31 March 2022, you should contact the electricity retailer that you had the account with on that date.
It must be that your neighbour has more than one electricity account and connection point.
Not unless you claim your electricity payments as a business expense in your tax return.
Yes. $217.39 + GST of $32.61 = $250
You should call your electricity retailer and they will arrange a payment or offset against future bills.
Discounts are paid through electricity accounts and it is the account holder on 31 March who gets the discount.
Discounts are paid through electricity accounts and it is the account holder on 31 March who gets the discount. It’s possible that you will qualify for a lines charge discount from the lines company in your new region.
No. The discount is once per year and going forward will be paid each May.
No. We apply the same payment date to everybody.
Contact Top Energy on 0800 867 363 or email feedback@topenergy.co.nz to engage our complaints process.
We don't reduce the lines portion of your bill, as your electricity retailer has no obligation to pass on lines cost reductions.
