If you have recently dealt with Top Energy concerning the lines which supply your home or business with electricity, we’d be keen to hear your feedback on the service you received.Or, you may be unhappy with service you’ve received and wish to make a complaint.
Your comments or suggestions may help us to provide even better service in future, so we welcome your feedback.
If you have a question or complaint about the CHARGES on your power account, you will need to contact your ELECTRICITY RETAILER directly. Their Customer Service number is shown on your power account.
If you would like to report a safety issue please immediately call our Fault Line on 0800 TOP ENERGY (0800 867 363) and advise that you are calling about a potential safety risk. This will prevent a delay in our response, as our Feedback form emails are not monitored outside of office hours.
You may also telephone our office, post or hand deliver a written complaint to:
Top Energy Ltd
Level 2, John Butler Centre
60 Kerikeri Road
P O Box 43
Phone: 09 401 5440