The Group is committed to quality and to consistently providing products and services that meet customer and applicable regulatory and statutory requirements because:
- An effective and efficient organisation delivers a positive experience for our customers and a rewarding environment for our staff;
- An effective and efficient organisation adds value for the benefit of our owners; and
- The community owns the Group, and the Group continuously strives to be a model corporate citizen.
Top Energy Group will implement the following controls in support of the Policy:
- Establish and operate a systematic, iterative and coordinated end-to-end quality management system that:
- Complies with the requirements of the International Standard ISO 9001 - Quality Management Systems - Requirements
- Ensures the establishment and review of Quality Objectives during formal Management Review activities (refer to procedures and documents below)
- Defines responsibilities and authorities and ensures the communication of these within the organisation
- Defines appropriate communication processes that communicate the effectiveness of the quality management system
- Augments our Risk, Health and Safety, Environmental, Public Safety and Asset Management initiatives and systems
- Incorporates regular audits and formal management reviews to seek, maintain and implement continual improvement in all quality management processes
- Maintain a “quality management” culture where Senior Management ensures:
- The effectiveness of the quality management system is continually improved
- The integrity of the quality management system is maintained when changes to the quality management system are planned and implemented
- Quality management is recognised as an everyday part of the business at all levels of our organisation and relevant third parties
- Quality awareness is created through training and regular communication of our quality policy and quality objectives, including the importance of meeting customer as well as statutory and regulatory requirements
- Ensure compliance with current applicable legislation, regulatory and statutory requirements and any other requirements under the Group’s Legal and Regulatory Compliance Policy.